Okay app, crappy service

Ive tried to use Luxe multiple times--even during non-peak hours--and they decline to pick up my car only when Im minutes away from my drop-off location. Ive reached out to customer service, and I was told that I should call customer service if they decline to pick up my car. Whats the purpose of the app then? Crappy customer service.

Andrew Purdy about Luxe: On Demand Valet Parking & Car Services